Vantal Health
The AI front office that answers every call
Built for healthcare: hospitals, private practices, and medical groups. It books your calendar, works every referral until the patient is scheduled, runs your recall lists by voice and text, and escalates urgent calls to your staff per physician-approved rules.
Incoming referral
One engine, all of healthcare
Every specialty. Every kind of practice.
Specialty depth is configuration, not custom code. From a solo practice to a multi-specialty group to a hospital department, each one gets its own protocols, vocabulary, recall cadences, and escalation rules on the same platform, and every one of them is live today.
- Primary care
- Urology
- Gastroenterology
- Cardiology
- Orthopedics
- Oncology
- Neurology
- General surgery
- Pediatrics
- OB-GYN
- Dermatology
- ENT
- Ophthalmology
- Urgent care
- Dental
- Optometry
- Mental health
- Medical groups
- Hospital departments
The foundation
An AI receptionist that never misses a call
Every module below rides on the same front office. It picks up when your staff can't, and it works the queues nobody has time for.
Answers every call
Day, night, weekends, holidays. Patients book, reschedule, confirm, and get answers from your practice's approved knowledge base.
•• / •• / ••••
Verifies identity first
Callers confirm who they are before the agent discusses anything specific to their record. Every call is recorded and auditable.
Escalates on your rules
Urgent calls follow escalation rules your physicians sign off on. Emergencies are always escalated to humans, and physician and hospital lines route straight to your on-call, never to AI triage.
What it does
The work that eats your staff's day
The phone, the referrals, and the follow-up lists. Vantal works them as queues: the AI does the routine work, your staff supervise the exceptions.
Incoming referral
One portal supervises all of it: approve, override, and audit every queue. Works with your existing phone and calendar; no EHR rip-and-replace.
Your records stay yours
Vantal never touches clinical documents, test results, or medical records. That stays with your staff.
The agent works from your approved knowledge base and your calendar, not the chart. Callers asking about results are booked for a results visit with the physician. A deliberately smaller footprint means less surface area to secure and audit.
Scope, by design
Does not diagnose, prescribe, or provide medical advice. Answers only from your practice's approved knowledge base. Emergencies are always escalated to humans.
- EscalationThe escalation rules are deterministic and co-developed with your physicians, not improvised by a model.
- Clinical questionsClinical questions route to your team.
- RecordsVantal never touches clinical documents, test results, or medical records. That stays with your staff.
- ReviewableEvery call is recorded, logged, and reviewable.
Compliance
Built for HIPAA compliance. We sign BAAs.
We sign BAAs
A business associate agreement with your practice before any patient data flows, and BAAs across the vendor stack that supports the medical platform.
Isolated and encrypted
The medical platform runs on its own infrastructure, separated from our non-medical products, with data encrypted in transit and at rest.
Audit trails
Access is logged. Calls are recorded, escalations are tracked, and your practice can review all of it.
Humans supervise
Your staff approve, override, and audit every queue from one portal, and urgent calls always escalate to humans on physician-approved rules.
Hear it
Talk to the demo agent right now
It answers for a demonstration urology practice. Ask it what a patient would ask: book a visit, check on a referral, or push on the boundaries and hear it escalate.
Press play to talk to it in your browser, no phone call and no signup.
Hear it for your practice
Book a short demo and we'll walk you through the agent handling live calls for a practice like yours.
Book a demoBecome a design partner
We are onboarding a small number of founding specialty practices. Design partners get the platform configured around their own protocols, direct access to the team building it, and first say in what ships next.
Vantal Health is administrative workflow software, not a medical device. Does not diagnose, prescribe, or provide medical advice. Answers only from your practice's approved knowledge base. Emergencies are always escalated to humans.